Shipping
We offer free 2nd-day shipping on all domestic orders. Need it sooner? Select overnight shipping at checkout (fees calculated based on delivery location). Please allow up to 3 business days for processing. Additional production time applies to items not in stock. If you need your jewelry by a specific date, reach out to concierge@gurhan.com to discuss your timeline.
Return Policy
Each piece of GURHAN jewelry is handcrafted from the noblest materials with the highest standards of excellence. Because our jewelry is made by hand, no two items will ever look exactly the same, even in the same style. What some might call "imperfections" are actually evidence of hand workmanship, and something we're proud of. We want you to be completely happy with your order. If you're not satisfied, we'll gladly accept your return for full credit. Contact concierge@gurhan.com for a return shipping label. (Note: Return shipping fees for international orders are the customer's responsibility and will be deducted from the refund amount.)
All returns must:
- Be received within 30 days of purchase receipt
- Be in the same condition as received with intact price tags
- Be shipped using the GURHAN-provided label
- Include the original packing slip and all GURHAN packaging
- Be packed properly (customer is responsible for condition upon receipt)
GURHAN only accepts returns of products purchased via gurhan.com. Unauthorized returns will be refused and returned at the customer's expense. Custom designs and special orders are not returnable. For purchases made elsewhere, contact the authorized GURHAN retailer directly.